Returns & Refunds

Change of Mind Returns

The Rugtastic 7 Day Money Back Guarantee protects all purchases made from our website. Though we are sure you’ll love our products, we do understand that sometimes you may change your mind for a refund or an exchange

If you decide to return your item, we will organise the pickup for you. You will simply have to wrap the rug in original packaging or similar (garbage bags can work well) and nominate a day for pickup (please allow for +2 days). We will then send you shipping labels to stick onto the rug. Feel free to leave the rug outside your door on the day of pickup so that you don't miss the courier driver.

The refund for a change of mind return will be the original cost less our shipping costs (minimum $20) and a 10% restock fee per item. The restock fee covers potential damages in transit and other costs associated with returns.

Please note that it’s important for your item to be original condition to be eligible for return under the guarantee. 

To organise a return, simply contact us within seven days of receiving your item at sales@rugtastic.com.au and we will be in touch with further details.

Rug Exchange

We will happily exchange a rug for you as we are committed to the satisfaction of our customers. The exchange fee will be 10% of the purchase price (min $20) and possible pickup fees.

It’s important for your item to be original condition and well packaged to be eligible for return under the guarantee. 

To organise a return, simply contact us within seven days of receiving your item at sales@rugtastic.com.au and we will be in touch with further details.
Damaged / Faulty / Incorrect Rug Returns
 
If you a damaged, faulty or incorrect rug, please contact us on sales@rugtastic.com.au (with pictures if applicable) and we will do our best to rectify the issue asap with a repair, replacement, return, refund, store credit and partial credit
Please do not hesitate to contact us if you have any further questions at sales@rugtastic.com.au.

 

Returns Policy — Melbourne Australia | Quality Online Rugs