Your order will be dispatched in 2-4 business days. Please note that Designer rugs (Ted Baker/Scion/Brink & Campman/Orla Kiely/Sanderson/Morris/Harlequin/Florence/Wedgwood/Bluebellgray) are stocked in Sydney and the Netherlands. If it is coming from our partner warehouse in the Netherlands, it can take up to 10-15 business days for dispatch.
When your rug is dispatched, you will receive a tracking no. via email. This will also let you know the courier company that was chosen to deliver your rug. You may use the tracking details to contact the courier company directly and ask for a delivery window as they will not usually call prior to delivery.
a) If you are not at home during delivery, the driver may leave a card for you to contact them and arrange re-delivery.
b) Should you want the courier drivers to leave the item at your door, please note ‘authority to leave’ in the comments section of your order during checkout.
c) You can also consider delivery to a friend or to your workplace as a delivery option
FREE SHIPPING POLICY
Please note that some remote areas are excluded from our free shipping offer. We no longer offer shipping to WA, NT and TAS. You can see our excluded postcodes here
Please do not hesitate to contact us if you have any further questions at email@example.com.