FAQs

Do you have a showroom? 
No, we don't have a showroom or a brick and mortar store. The savings we make from this decision allows us to offer our rugs at the cheaper price to our customers. Should you have a particular question or concern about a rug, just email us at sales@rugtastic.com.au

What sort of payments do you accept?
We accept payments via bank deposit, Credit Card (VISA/Mastercard) and Paypal. 

Do you deliver to PO Boxes or Parcel Lockers?
No, our couriers require delivery to be requested to a street address

Can I be notified prior to delivery?
No, this is not a service that our courier services offer, Nonetheless, you my be able to contact some courier companies using the tracking no. provided for information about a possible delivery window.

How long will it take to dispatch my rugs?
Rug dispatch can take anywhere between 1-3 business days.

Can I purchase as a trade customer?
Yes, for registered businesses looking to purchase in bulk we offer significant trade discounts. Please email us at sales@rugtastic.com.au

Please do not hesitate to contact us if you have any further questions at sales@rugtastic.com.au.

 

FAQs — Rugtastic Melbourne Australia | Quality Online Rugs