FAQs

How have you been impacted by COVID?
Please see our latest covid 19 update and its impact on us here

Do you have a showroom? 
No, we don't have a showroom or a brick and mortar store. The savings we make from this decision allows us to offer our rugs at the cheaper price to our customers. Should you have a particular question or concern about a rug, just email us at sales@rugtastic.com.au

What sort of payments do you accept?
We accept payments via bank deposit, Credit Card (VISA/Mastercard) and Paypal. 

Do you deliver to PO Boxes or Parcel Lockers?
No, our couriers require delivery to be requested to a street address

How long will my order take to arrive?
Your rug will be dispatched from our warehouse in 2-4 business days. From there, please see estimated delivery times below.

State

Delivery time

NSW

1-3 days

Regional NSW

3-5 days

QLD

1-3 days

North QLD

3-7 days

SA

2-3 days

Regional SA

5-7 days

WA

3-5 days

Regional WA

5-7 days

VIC

1-3 days

Regional VIC

3-7 days

TAS

5-7 days

NT

5-10 days

Can I be notified prior to delivery?
No, this is not a service that our courier services offer, Nonetheless, you my be able to contact some courier companies using the tracking no. provided for information about a possible delivery window.

Can I purchase as a trade customer?
Yes, for registered businesses looking to purchase in bulk we offer significant trade discounts. Please email us at sales@rugtastic.com.au

Please do not hesitate to contact us if you have any further questions at sales@rugtastic.com.au.

 

FAQs — Rugtastic Melbourne Australia | Quality Online Rugs