• Rotate your rug every six months to reduce uneven wear and tear
  • Use a rug grip to extend the life of your rug, prevent sliding and to protect your floors
  • Have your rugs professionally cleaned by a rug cleaner every 6-12 months, depending on the level of use (avoid general carpet cleaners and steam cleaners for handmade rugs)
  • Do not drag furniture or other items across the rug. Lift the item and place it on the rug to prevent fibres from stretching.
  • Do not pull on loose fibres. Use a pair of scissors to cut it off.
  • New wool rugs may experience some shedding within the first few months, however this will diminish over time


  • Lightly vacuum once or twice a week. Use the hard floor attachment and the lightest possible setting
  • Avoid powerful vacuums that may pull fibres loose from the base of the rug
  • Vacuum the base of your rug occasionally, as dirt can accumulate here as well


  • Blot spills immediately with a paper towel or colourless cloth, and do not wipe or scrub
  • When spills may cause a stain, you can immediately apply a small amount of mild soap and warm water
  • Blot excess liquid with paper towel or colourless cloth, removing as much soap as possible as residue can act as a magnet for dirt
  • Make sure you choose a very mild soap free from any bleach or hydrogen peroxide
  • In most cases, warm water and a small amount of soap will take care of spills if attended to quickly
  • For further cleaning tips, please contact your local rug cleaning professional (avoid general carpet cleaners and steam cleaners, especially for handmade rugs


  • Matted rugs will feel stiff and flat rather than plush, soft and dense. Matting happens naturally over time, just as the fabric on your sofa might start pilling after use
  • Any rug can become matted. High pile rugs become matted more frequently
  • Matting can be fixed with regular vacuuming and professional cleaning
  • Prevent matting by rotating the rugs high traffic areas, vacuuming twice a week, using a professional cleaner rug cleaner once every 6-12 months, avoid shoes on rugs, keep doormats to wipe feet and paws



  • For high traffic areas such as the dining room or family room, we recommend you choose from our easy-to-clean options such as our low-pile rugs or polypropylene rugs. Polypropylene rugs are longer lasting and highly durable, providing a great option for spill-prone areas.
  • The Jute range is a standout choice for lounges, living rooms & bedrooms. It brings a stylish modern flare to these areas. It is also a highly absorbent material and does not adapt well to damp areas or spaces that is accustomed to water i.e: the bathroom, kitchen and dining room as liquids can discolour & distort the pile.
  • If you are seeking a rug for a soft or plush surface such as carpet, we recommend a rug featuring a hard backing (Please get in contact with us for suggestions). A rug is best placed over hard surfaces (tiles, hardwood, polish concrete). Such surfaces provide extra support for the pile and therefore the pattern of the rug. Placing a rug on a softer foundation (plush carpet) and then placing a heavy item like a dining table on top, can cause ridges and indentations in the rug over time.