Shipping News, Updates and Information

Shipping News

• Extensive delays for delivery in the Geelong, VIC area due to a shortage of staff
• Deliveries from any designer rugs coming from the Netherlands has been delayed by up to 5 business days due to escalations in the Red Sea area

Dispatch and Delivery Information (non designer rugs)

Once dispatched, estimated shipping time frames are (Guide Only)
Metro areas SYD, MLB, BNE, ADL, ACT - 2 - 5 business days. 
Regional areas QLD, NSW, VIC, SA, TAS and All WA & NT: 6 - 10 business days. Rugs cannot be delivered to a PO Box address.

Please see below for shipping information regarding designer rugs

Dispatch and Delivery Information (designer rugs)

Please note that Designer rugs (Ted Baker/Scion/Brink & Campman/Orla Kiely/Sanderson/Morris/Harlequin/Florence/Wedgwood/Bluebellgray) are stocked in both Sydney and the Netherlands.

If it is coming from our partner warehouse in the Netherlands, it can take up to 10 business days to arrive in our Sydney warehouse. You will receive tracking information once it has been shipped from there.

If it is stocked in Sydney, it will be dispatched in 2-3 business days.

Free Shipping Exclusions

Shipping is included in purchase. Some areas are excluded from our free shipping offer. Please see more information about excluded postcodes here.