DUSK D01 BLACK L.GREY (01002D)
Description
Underlay / Rug Grip
We recommend that an anti-slip pad is used underneath rugs to prevent slippage between the rug and the surface it is placed on.
Shipping
Your order will be dispatched in 1-3 business days from either our Sydney or Melbourne warehouse.
Once dispatched, estimated shipping time frames are (guide Only)
Metro areas SYD, MLB, BNE, ADL, ACT - 2 - 5 business days
Regional areas QLD, NSW, VIC, SA, TAS and Metro Perth & Darwin - 4-10 business days.
Rugs cannot be delivered to a PO Box address.
Designer Rugs
Please note that Designer rugs (Ted Baker/Scion/Brink & Campman/Orla Kiely/Sanderson/Morris/Harlequin/Florence/Wedgwood/Bluebellgray) are stocked in both Sydney and the Netherlands.
If it is coming from our partner warehouse in the Netherlands, it can take up to 10 business days to arrive in our Sydney warehouse. You will receive tracking information once it has been shipped from there.
If it is stocked in Sydney, it will be dispatched in 2-3 business days.
Free Shipping Policy
Please note that some remote/non metro areas are excluded from our free shipping offer. We no longer offer free shipping to WA, NT and TAS. You can see more details here
Please do not hesitate to contact us if you have any further questions at sales@rugtastic.com.au.
Shipping Information — Rugtastic Melbourne Australia | Quality Online Rugs
Returns
Change of Mind Returns
The Rugtastic 30 Day Money Back Guarantee protects all rug purchases made from our website (excluding custom made and made to order rugs). Though we are sure you’ll love our products, we do understand that sometimes you may change your mind for a refund or an exchange.
If you decide to return your rug, we will organise the pickup for you. You will simply have to wrap the rug in original packaging or similar (garbage bags can work well) and nominate a day for pickup (please allow for +2 days). We will then send you shipping labels to stick onto the rug. Feel free to leave the rug outside your door on the day of pickup so that you don't miss the courier driver.
The refund for a change of mind return will be the original cost less our shipping costs (minimum $20) and a 10% restock fee per item. The restock fee covers potential damages in transit and other costs associated with returns.
Please note that it’s important for your item to be original condition to be eligible for return under the guarantee.
If you need to cancel an order after rug dispatch but before the item has been delivered, the amount refunded will be the original amount less the original shipping fee as well as the redirection fee.
To organise a return, simply contact us within seven days of receiving your item at sales@rugtastic.com.au and we will be in touch with further details.
Rug Exchange
We will happily exchange a rug for you as we are committed to the satisfaction of our customers. The exchange fee will be 10% of the purchase price (min $20) and pickup fees.
It’s important for your item to be original condition and well packaged to be eligible for return under the guarantee.
To organise a return, simply contact us within seven days of receiving your item at sales@rugtastic.com.au and we will be in touch with further details.
Damaged / Faulty / Incorrect Rug Returns
If you a damaged, faulty or incorrect rug, please contact us on sales@rugtastic.com.au (with pictures if applicable) and we will do our best to rectify the issue asap with a repair, replacement, return, refund, store credit and partial credit
Rug Sample Returns
Please note that we do not accept returns for designer rug samples
Please do not hesitate to contact us if you have any further questions at sales@rugtastic.com.au.
Returns Policy — Melbourne Australia | Quality Online Rugs
FAQs
Have a question? Check out the frequently asked questions here
Rug Selection & Care
The selection and maintenance of your rug will extend its durability. See our guide for hints and tips to general rug care here