We recommend that an anti-slip pad is used underneath rugs to prevent slippage between the rug and the surface it is placed on.

Your order will be dispatched in 1-3 business days from either our Sydney or Melbourne warehouse. 

Once dispatched, estimated shipping time frames are (guide Only)
Metro areas SYD, MLB, BNE, ADL, ACT - 2 - 5 business days
Regional areas QLD, NSW, VIC, SA, TAS and Metro Perth & Darwin - 4-10 business days.
Rugs cannot be delivered to a PO Box address.

Designer Rugs

Please note that Designer rugs (Ted Baker/Scion/Brink & Campman/Orla Kiely/Sanderson/Morris/Harlequin/Florence/Wedgwood/Bluebellgray) are stocked in both Sydney and the Netherlands.

If it is coming from our partner warehouse in the Netherlands, it can take up to 10 business days to arrive in our Sydney warehouse. You will receive tracking information once it has been shipped from there.

If it is stocked in Sydney, it will be dispatched in 2-3 business days.

Free Shipping Policy

Please note that some remote areas are excluded from our free shipping offer. We no longer offer free shipping to WA, NT and TAS. You can see more details here

Please do not hesitate to contact us if you have any further questions at sales@rugtastic.com.au.

Shipping Information — Rugtastic Melbourne Australia | Quality Online Rugs

Returns are accepted within 7 days of receiving the rug. We will arrange a pickup for you and the refund amount will be purchase price less pickup fees and less 10% restock fees. See our returns policy here

Have a question? Check out the frequently asked questions here

Taking care of your rug will extend its durability. See our guide for hints and tips to general rug care here